Service Page
Setin VoiceQA
Conversation analytics and quality assurance (Speech Analytics + QA) for contact center, support, and sales teams focused on CX and risk reduction.
Key Capabilities
Speech-to-Text
Accurate call transcription for downstream analysis and fast search.
Automated QA Scorecards
Score calls based on quality checklists and team standards.
Sentiment and Topic Analysis
Detect dissatisfaction, call reasons, and customer behavior trends.
Compliance Alerts
Identify risky phrases and policy violations in conversations.
Coaching Recommendations
Provide targeted coaching suggestions to improve agent and seller performance.
Management Dashboard
Track call quality, talk time, and improvement opportunities in one view.
Why Setin VoiceQA?
The Speech Analytics market is growing, with clear value in CX optimization and operational risk reduction. Setin VoiceQA makes contact center decisions data-driven and clarifies team coaching paths.
Common Scenarios
- Quality-control support calls at scale
- Analyze sales conversations to improve win rates
- Monitor risk and compliance in sensitive calls
- Identify root causes of customer dissatisfaction
Next Step
Ready to deploy Setin VoiceQA?
Pilot one contact channel and quantify quality improvement and risk reduction.